Couple of weeks ago I wrote about problems I have had with my Polar RCX5. I have to say that I was getting very frustrated and really thought that I´ll change my HRM brand.
Polar customer service contacted me and asked me to send Websync`s log file and soft boot my HRM. After soft boot there was no difference on the HRM´s function so Polar sent me another RCX5 to replace the broken one.
The new one works just fine. It paired with my G5 GPS and there is no problems with Websync. I also made new profiles for Bodypump and Spinning and customized my cycling view. So at the moment I´m quite happy with my HRM.
It took about a week from Polar to reply to my message and altogether about two weeks to get the broken RCX5 replaced with another one. This is something I think Polar should be faster in. Two weeks is not a long time but this wasn´t the first time in my case. Within a year I have been without my HRM for about 6-7 weeks.
I give all the points to the customercare representative (Jaana) who was in contact with me. She was very helpful and everything went smoothly after she took my case.
This may sound odd but hopefully I don´t have to contact her again 🙂